You can cancel your subscription at any time after 3 days from the start date. Cancellation takes effect at the end of your current billing cycle. You’ll keep access until then.
7-Day Refund Policy for New Subscriptions #
If you’re a new user, you can request a refund within the first 7 days of your initial subscription. To qualify, you must stop using credits immediately and notify support through the website or at [email protected]. Refunds are processed once support confirms your request. No explanation is required, but confirmation is needed.
Forfeiture of Unused Credits #
When you cancel or if your subscription expires, all unused credits are lost and will not be refunded or restored. Credit rollover is available only for active, renewed subscriptions.
How to Cancel Your Subscription #
- Log in to your account.
- Go to “My Subscriptions”
- Click on View next to your subscription.
- Click Cancel and follow the steps to cancel.
- If you’re within the first 7 days, contact support as well for a refund at [email protected].
Effects of Cancellation and Non-Renewal #
Your access remains active until the end of the billing period. After that, your subscription ends and all features and credits are lost. If you do not renew before expiration, unused credits are also lost. You can start a new subscription at any time, but lost credits cannot be recovered.
Summary #
Cancellation is simple, but you lose any unused credits. Refunds are possible only in the first 7 days for new users, and you must contact support. Always renew or cancel with these rules in mind. For help, contact support.
