What Is Covered #
Compensation is offered only when your service is disrupted by platform-related issues, such as outages or errors caused by updates or maintenance. This does not cover problems from your internet provider, local device issues, or limitations of AI technology (like slower responses or accuracy).
If a confirmed service interruption prevents you from using the platform’s main features, you can request compensation. Only active, paid subscribers are eligible.
How to Request Compensation #
If you believe a platform-related disruption affected your use, contact support at [email protected]. Provide clear details about the issue, including time, date, and how it impacted your work. The team will verify your claim.
If confirmed, you may choose between:
- Additional credits and an extended subscription period
- A full or partial refund for the current month
Requests that do not meet these criteria, or involve problems outside the platform’s control, are not eligible for compensation.
Summary #
Compensation is only available for real platform service disruptions affecting paying users. To request it, contact support with full details for review. For any questions, reach out to support.
